'Performance culture expert' reviewing Gustard-less Harlequins and will report to the board next month
Eight days after director of rugby Paul Gustard surprisingly quit, Harlequins have revealed that Owen Eastwood, an ex-solicitor from New Zealand who has become an elite sports performance culture expert, has been working at the Gallagher Premiership club in recent months and is expected to report his findings to the board at the end of February.
The consultant, whose CV includes stints with English football’s Gareth Southgate, the All Blacks, Scotland rugby, South African cricket, British Olympics and the Command Group of NATO, was apparently a chance recruitment by Harlequins general manager Billy Millard who happened to be in a playground with his daughters when someone he met there suggested that he should check out Eastwood’s credentials.
Millard did, eventually linking Eastwood in with the owners at Harlequins. The Kiwi has since instigated a root and branch review of the club that will conclude next month and will now feed into their recruitment process in selecting a successor to take over from ousted boss Gustard.
Millard, the Harlequins general manager who has taken over the team in a caretaker capacity, was adamant that the ongoing review by Eastwood had nothing to do with the abrupt Gustard exit on January 20, a departure that was followed by this week’s announcement that their ex-director of rugby will take up a three-year assistant coaching deal next summer at Benetton.
What Eastwood will now report will be intriguing amid questions from pundits such as ex-England out-half Andy Goode who has questioned what has been going on under Gustard at Harlequins and wondered what exactly is the culture at the club. That is what Kiwi Eastwood – who is set to publish a book next May on his overall career in team cultures – will hope to provide answers on when he finishes up at The Stoop in the next few weeks.
"What coach worth their salt is going to accept the top job at Harlequins with the knowledge they aren’t going to be able to set a culture?"
– @AndyGoode10 tackles the fallout from Paul Gustard's Quins exit #GallagherPremhttps://t.co/9nUBa8VieY
— RugbyPass (@RugbyPass) January 27, 2021
Taking his first media conference as caretaker boss following the exit of Gustard, Millard revealed on Thursday how Harlequins have been working with Eastwood in the hope of re-emphasising what they are all about as a rugby club. “I was in a playground with my daughters and I was speaking to this guy,” said Millard, explaining how the Eastwood link came about. “I won’t mention his name but he’s quite high profile and he said, ‘Have you ever come across this guy’s work?’
“So I went and listened to his podcasts, then got his phone number had a chat with him and just linked him to the owners and said, ‘Look, this guy is really cool. He is living in London, here’s his breadth of work’. I know a lot of other clubs were chasing him at the time in rugby and out of rugby.
“He has got a book coming out and his world is about to get very busy. I said, ‘Do you guys want to have a coffee with him?’ That is sort of how it happened. It wasn’t, ‘We have to go and find someone because this is pear-shaped’. Not at all. Literally, that is how it all played out.
“The owners have been speaking to him for a few months. He’s coming towards the end of it. He has got maybe three or four more weeks and he is speaking to a huge cross-section of people past and present and reading a lot of in-depth stuff and he has got his process he goes through. He’s a bit in the shadows but if you dig deep enough you can see the work he has done in other organisations and just his thought process.
“Things have changed a lot since the year [2012] that Harlequins lifted the trophy,” Millard continued. “There is a certain way of playing that gives you a larger percentage to win but Quins do have a very long history and identity, so it’s about getting the balance.
“Owen Eastwood is quite under the shadows and under the radar. He is a solicitor by trade who fell into this space. He’s (Gareth) Southgate’s right-hand man, he’s done the South African cricket team for eight years, he does the British Olympic team, he did the work with the Waikato Chiefs when they went back-to-back and his whole approach to this is eeking out a unique identity of a club.
“The reason we got him because a lot of clubs and organisations were chasing him is that he knows the rich history that Harlequins have and there is a great story and identity there. It’s still a work in progress. He is well past the halfway point and it will probably wrap up the end of February.
“It’s about underpinning everything we do with a deep sense of purpose and identity which falls into all our decision making around what type of people we need to make our environment thrive, what type of recruitment links into that, what is our playing identity and who are our tribe?
Caretaker Billy Millard has spoken to the media 8?? days after being handed the reins at Harlequins following Paul Gustard's sudden exit#GallagherPremhttps://t.co/1RIbwMQEva
— RugbyPass (@RugbyPass) January 28, 2021
“He talks a lot about who do we represent? A lot of clubs just flow along. We kind of know the answers to these things but he is working with the owners to get the structure and it will outlast all of us and will certainly help all the staff and all the playing group attach to something bigger than what we have got now because we all believe Quins have something pretty strong to attach to.
“There has been some brilliant coaches and a lot of hard work, sweat and tears and it goes way back than two years (when Gustard joined). A lot of clubs fall into this, they win a championship in 2012 and it wasn’t sustainable, and what about the 40 years before that?
“This is a way to give us a real anchor and foundation into what we do that will just add another element. It’s definitely something the exec group and the owners saw as a gap and it kind of started talking to Owen about this and they saw it as a pretty important piece of the jigsaw. Not the whole solution but definitely something that will assist all of us going forward.
“It’s not just the rugby stuff, it’s the whole business and aligning everything from what we do in the sports psychology area, what are we doing in the pathway, what is best in class in academies across the world?
“He’s got that many touchpoints with global best in class from sports psychology to pathways to what is our coaching approach to facilities and how we link that to our identity so it is much broader piece than, ‘Hey, how we are going to play rugby and how we are going to win it?’ It’s commercially and the tribe and being in London in a big city.
Harlequins have made a stunning admission just days after Paul Gustard departed the West London club.
– reports @chrisjonespress ???https://t.co/Lmo0DNkwR4
— RugbyPass (@RugbyPass) January 23, 2021
“I have only ever been with Cardiff and Connacht, who are very easy to identify who your tribe are because you walk down Shop Street and you know every publican, everyone knows you. Same with Cardiff, you have got the valleys and the city.
“In this big space (of London), it has been really interesting talking to him about narrowing that down. It’s a lot broader than, ‘Hey, how are we going to win rugby games?’ It’s the whole performance piece and business side linked to it.”
Adamant that Eastwood’s review had nothing to do with Gustard quitting, Millard added that Harlequins will wait until the performance culture expert files his report before getting stuck into the task of finding a new director of rugby.
“We have certainly had a lot of interest (about succeeding Gustard) but it’s about taking a deep breath and soaking up around this Owen piece. The way he describes it as well, he is not doing it for us, he is doing it with us. He kind of sketches it and we colour it in.
“People are looking at this as ‘Paul Gustard sacked by Harlequins’… but Gussy was offered a contract extension that he wasn’t happy signing"
– @TheRugbyPod gives its take on what allegedly happened at The Stoop #GallagherPrem https://t.co/RdHQl7DT9d
— RugbyPass (@RugbyPass) January 26, 2021
“Once that is done we will sit down. I’ll have some involvement I guess as some players might, but the whole process of that, we haven’t sat down and factored that out yet apart from let’s keep circling with Owen and see how that finishes and then we will have those discussions.
“He will probably talk about the type of environment. He already does about what he thinks needs to be in place for high performance to thrive, the type of people that you need within it. You need a balance of people in it, you can’t just have the one type of person.
“But yeah, I presume that he will have some ideas as our owners do, as our CEO does, as our leadership group would do, the type of person that we feel (is needed). I have been through this exact scenario before with Cardiff Blues when the great Mark Hammett got moved on.
“Warren Gatland and I did this process to bring in Danny Wilson. At the time Danny was probably the less-known person we interviewed but he was the right fit for that group for a whole lot of reasons and it worked. They won that game down in Bilbao and a lot of guys went on to play for Wales under Danny. It’s that type of process. We just need to spend our time getting it right.”
“The relationships didn’t connect as much… sometimes personalities don’t match, faces didn’t fit"
– England's Chris Ashton has fronted the media – including @heagneyl ??? – just 2?? days after joining Worcester from Harlequins #GallagherPremhttps://t.co/oW3OwnwWf6
— RugbyPass (@RugbyPass) January 26, 2021
Comments on RugbyPass
We’re building a bridge but can't agree where the river is.
2 Go to commentsfirst no arms shoulder or helmet tackle into his rib cage is going to be so very painful even to watch. go back to RU mate.
1 Go to commentsBulls by 5. Plus another 50.
3 Go to commentsJohan Goosen avatar. Cute. Surely someone at RP knows how to do a google image search?
3 Go to commentsCan’t these games play a little earlier? Asking for a friend.
3 Go to commentsIt’s impressive that we can see huge stadiums with attendance in the 40 000 to 50 000 region. It shows how popular this competition is becoming. What is even more impressive is the massive growth in broadcast viewership. The URC is one of the two best leagues in the World, the other being the Top14.
7 Go to commentsChristie is not Sottish, like the majority of the Scotland team.
2 Go to commentsHold the phone, decline over-rated. Is it a one game, dead cat bounce or the real thing? Has the Penney dropped? Stay tuned.
45 Go to commentsTotally deserved win for the Crusaders Far smarter than the Chiefs who seem to be avoiding the basics when it matters Hotham showed them what was missing and Hannah seems a real find - a tad light but that can be fixed over time
8 Go to commentsGreat insight into the performance culture with Sarries and I predict Christie will be a fixture in the Scotland team now for some time to come. However, he is slightly missing his own point around Scotland “being soft” when he cites physicality examples in defence of that slight. The issue is much closer to the example he referenced around feeling off before a game but being told “it doesn’t matter, you can still play well” by Farrell. Until Scotland can get their psyche in that square, they will carry on folding under extreme pressure…
2 Go to comments> We are having to adapt, evolve and innovate more than when we were in Super Rugby where there was only really one style that everybody had to play to gain the most success. Have = able to? Interesting what that one style might be? I thought SA sides still had bad tours now, or at least bad schedule, months away? Those extra few hours flights have to be a killer though, no surprise to see their sides doing so badly at the start of the season each year. I wouldn’t enjoy that unfairness as a supporter.
7 Go to commentsThe problem for NZ, and Aus, is they ripped up the SR model and lost a massive chunk of revenue that hasn’t been replaced. Don’t forget SA clubs went North because they were left with no choice, Argy unceremoniously binned and Japan cast adrift. Now SR wasn’t perfect, far from it, but they’ve jumped into something without an effective plan, so far, to replace what they’ve lost. The biggest revenue potential now lies in Japan but it won’t be easy or quick to unlock, they are incredibly insular in culture as a nation. In the meantime, there is a serious time bomb sitting under SH rugby and if it happens then the current financial challenges will look like a picnic. IF the Boks follow their provincial teams and head north then it’s revenue meltdown. Not guaranteed to happen but the status quo is a very odd hybrid, with the Boks pointing one way and the clubs pointing the other way. And for as long as that remains then the threat is real.
45 Go to commentsI think Etene has had some good tuition, likely while at the Warriors to be a professional that helped his rugby jump, but he was certainly thrown in the deep end way too early. Should have arguably 20 less SR caps, and therefor a way better record that he does at his age, but his development would have been fast tracked by the need to satiate his signing away from league. Again, credit to him and others that he has done it so well. Easy to fall over under that pressure in the big leagues like that but he kept at it when I myself wasn’t sure he was good enough.
1 Go to commentsAwesome story. I wonder what a bigger American (SA) scene might have mean for Brex.
1 Go to comments“Johnny McNicholl and the Crusaders” save a Penney. Who has been in camp this week and showed them how to play?
8 Go to commentsSo, reports of the Crusaders’ demise / terminal decline are perhaps just - slightly - premature/exaggerated…? 🤔 Will we see a deep-dive into that by the estimable Rugbypass scribes, and maybe one or two mea culpas? Thought not.
8 Go to comments1. The Chiefs are rudderless without DMac, which enhances his AB chances 2. Chiefs pack are powderpuffs. The hard men arent there anymore 3. They had their golden title chance last yr and wont threaten this yr. Gone in second round of playoffs.
8 Go to commentsHonestly, why did you have to publish such a foolish article the day they play us? 😂
45 Go to comments> They are not standalone entities. They are linked to an amateur association which holds the FFR licence that allows the professional side to compete in the league. That’s a great rule. This looks like the chicken or egg professional scenario. How long is it going to be before the club can break even (if that is even a thing in French rugby)? If the locals aren’t into well it would be good to se them drop to amateur level (is it that far?). Hope they can reset from this level and be more practical, there will be a time when they can rebuild (if France has there setup right).
1 Go to commentsWhat about changing the ball? To something heavier and more pointed that bounces unpredictably. Not this almost round football used these days.
35 Go to comments