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It’s nice to hear Justin Marshall say the quiet part out loud

CARDIFF, WALES - NOVEMBER 22: Scott Robertson, Head Coach of New Zealand, looks on prior to the Quilter Nations Series 2025 match between Wales and New Zealand at the Principality Stadium on November 22, 2025 in Cardiff, Wales. (Photo by Dan Mullan/Getty Images)

It’s nice to hear Justin Marshall say the quiet part out loud.

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I get why we’re all intrigued by Marshall’s comments around how and when Scott Robertson was told he’d no longer be All Blacks coach. Marshall, a former Crusaders and All Blacks teammate of Robertson’s and longtime friend, provided a version of events via his The Good, The Bad & The Rugby podcast, which suggests Robertson was blindsided by his sacking.

We can’t know for sure if Robertson really did hear that he was out as All Blacks coach at the same time as the rest of us. That would seem rather disrespectful, if true.

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We also have to remember that Marshall is a mate of Robertson’s and accept that his sympathies primarily lie there. Relationships can add mustard to stories, occasionally.

I’m not too bothered by all that and admire the fact that Robertson hasn’t gone whinging and whining since his dismissal. Maybe he’s saving that for a book. After all, a man has to make a buck.

The fact is, Robertson’s All Blacks teams didn’t play well enough or win often enough, and when that happens, that makes you vulnerable. The specifics of how he was relieved of his duties don’t really matter now. It’s done.

No, the comment Marshall made that actually interests me is this: “Where does the buck stop? You know, why has this all been blamed on Scott Robertson? You know, there are other coaches, and equally there are players who’ve let the side down at times.”

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How long until the pitchforks come out for Crusaders coach Rob Penney? Penney doesn’t play Super Rugby Pacific, but he’ll soon be to blame for the team’s underwhelming start to the season.

I deluded myself for a long time. I decided Steve Hansen lost his touch, I argued long and loud that Ian Foster wasn’t up to the job as All Blacks coach, I scoffed at the credentials of some assistant coaches.

And, to a point, those observations were valid. Just as the inevitable criticisms of Penney will have a basis of truth, too.

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But, as Marshall noted, “there are players who’ve let the side down at times.”

It’s just that, on the whole, we’re disinclined, maybe even frightened, to say so. Why? Are we in awe of them and fans with keyboards, as Eddie Jones once observed?

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I’ve said many, many times that television sanitises rugby. Most of us aren’t on the sidelines at games and training sessions. We don’t appreciate the size of players and the ferocity with which they collide into one another.

Even from the grandstands, there’s an element of the game looking slightly pedestrian and the contact gentle.

The truth is, these men are so brave, so robust, and so athletic it’s not funny. As a result, I’d far rather hear from them before and after matches than any coach, because they are the doers of the deeds that actually matter.

I genuinely admire anyone prepared to get into that arena and put themselves on such public display.

Only we rarely hold them accountable. We don’t blame them, we don’t demand more from them. No, we assume their coach is a halfwit and wonder aloud about how long he can continue in the job.

Well, how’s that working out for us?

Should Steve Borthwick be shown the door because England has lost a couple of Six Nations games? Will we lampoon Les Kiss when his Wallabies are no better than Joe Schmidt’s?

We invest far too much in the cult of the coach as the messiah and devote far too little time to setting fair expectations of players. Sure, we lavish them with praise when they do their job, only to assume it’s the coach who got it wrong when they don’t.

Marshall’s right to make the point he did. The All Blacks won’t improve while we insist on holding just one man responsible for any disappointing results.

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Comments

61 Comments
L
Lance 41 days ago

Sorry, my mistake: should be “..he was an All Black and knows the players AREN’T perfect.”

L
Lance 41 days ago

“The All Blacks won’t improve while we insist on holding just one man responsible for any disappointing results.” No, in the view of the hangman, he was held responsible for a patten of inadequate results, plus strong indicators that it would continue.

L
Lance 41 days ago

On the lack of whinging and whining by Robertson, he hasn’t had to. Justin Marshall and some rugby writers are doing that job.

On Marshall’s question, “Where does the buck stop?” he asks that because he was an All Black and knows the players are perfect. But the answer is, it stops with the boss. That’s why Harry Truman, as President, had that sign on his desk.

“Players let the side down at times.” At times, yes, single players. 1 in 15, or in 20, or in 30. But the head coach is a single entity, in charge of the whole, and if that whole shows a pattern of weak results, it implicates the coach.

Players: “We don’t blame them or demand more from them.” That’s not my experience. Still, their errors are singular events in a game with a multitude of events, which determines the outcome of the match, illustrating, in aggregate, the success or failure of the coach, e.g. Henry and Hansen, Gordon Tietjens, Gatland vs. the John Mitchells, regrettably Ian Fosters, and perhaps Scott Robertsons. If their errors form a pattern, then indeed they are gone.   

“Sure, we lavish coaches with praise when they do their job.” No, the “lavish” comes when they do their job exceptionally well. As we do with players. “We assume it’s the coach who got it wrong when” the losing becomes a pattern.

J
JW 37 days ago

On Marshall’s question, “Where does the buck stop?” he asks that because he was an All Black and knows the players are perfect

He knows the responsibility of an All Black is to be perfect, and that comes from accountability. One man can’t own accountability, that is the teams leadership function.

and if that whole shows a pattern of weak results, it implicates the coach.

You just tried to describe it as a ever more likely small amount of players letting the side down. Your argument has more holes than Razors All Blacks application.

L
Lance 41 days ago

One fundamental question, as a thread of your article, is, “Why the coach and not the players?” Because, in overall team management, the coach is the biggest single piece in the pattern of play and the win-loss results. The captain and first-five are always important but, over a pattern of matches, the head coach has the most responsibility.

To digress somewhat, one aspect that is often overlooked, especially in rugby union because of its unique (and often complex) 15-man dynamics, is chemistry, perhaps its biggest single factor overall. Henry + Hansen in the coaching box. Nonu+Snake. McCaw + Kieran + Kaino . A. Smith + Carter. The Barrett Bros. Retallick + Whitelock. I. Jones + R. Brooke. G. Edwards + B. Johns. Farr-Jones + Lynagh. Gregan + Larkham. Fitzie + McDowell. Robertson must have had chemistry with the Crusaders, but he didn’t have it with the All Blacks.

In that regard, Robertson’s not to blame. We don’t choose our chemistry: hard work, brains, and experience affect chemistry, but don’t change it. In part, Graham Henry’s evolved with his schoolboy coaching, Hansen with his police work, and Schmidt, Cotter, and Gatland from their Kiwi backgrounds and devotion to the game.

J
JW 44 days ago

Love the ‘sanitized’ angle!


Not sure if Penney is in the hot seat (that just sounds like the author going against his words and trying to induce scandal) but I love his openness and conversations he has with us. Might make a great AB manager one day.

R
Rugby 101 - Ed Pye 44 days ago

Razor was given the job to refresh the team and rebuild after the Foster era - what he did was essentially choose the same team but with less strategy. The coaches are the ones who select the players so there has to be accountability there

J
JW 44 days ago

No that’s what you put on him, his job was to win a WC.


Problem was I think he tried to look good doing it.

L
Ludovici 44 days ago

Maybe there has been too much finger pointing going on in general. Is rugby going woke ?

M
Mark 44 days ago

When you cross the whitewash, you as the player take responsibilty.

Ccoaches dont fail because they aren't good technical coaches, they fail because they're poor selectors and man managers.

E
Eric Elwood 44 days ago

Robertson was down the rabbit hole of copying English tactics. Reason enough for an AB coach to be sacked I would have thought. This 6N should give great hope to NZ. The escort law change has forced teams to go all out attack in transition and England have been passed out. Looking at what France, Ireland and Scotland are doing the ABs can see that the team that attacks best off transition will score a lot of tries. Nothing to fear and plenty to look forward to for NZ.

Recall V England, Roigard breaking through after gathering a Ford Garryowen. After the ruck and with the NZ backline out left versus a few English big and uglies, Barrett chooses a pre-decided up and under.

Playing the NZ way with a view modifications gets them back to the top (or damn close to it).

Borthwick was doing the up and unders when it was a point of difference. Other 6N teams have caught up and surpassed them. Their system was completely exposed against Ireland. Some English pundits are still saying they would have beaten Scotland and Ireland with a few less mistakes.


BTW you Kiwis have to but the next Scot or Irish you meet a pint for supplying the comedy gold of the last two weeks!

N
Nickers 45 days ago

Coaches have a huge influence. Look at the ABs once Schmidt and Ryan came in as assistants. Cotter when he came in for MacDonald. McMillan when he came in to the chiefs. Laidlaw when he came in for Holland. The same way some players are just better, coaches are the same. At the end of the day they pick them team and tell them what to do. If the buck doesn’t stop there, where does it stop?

J
JW 39 days ago

In the same way players are just better for one team than another as well you mean? Their is always a fit between the coach and the team, some coaches won’t work for on team but will for another.


Razor himself is the biggest example of that, turned the Crusader around and into a team that can rival the All Blacks for legacy and excellence. And then with the All Blacks, a failed attempt to turn it into a environment of southern ethos’s.


Would he have failed if given 4 years to make that environment cleaner than it was after 2? All signs point to this season have gotten far closer to what he would have wanted, that’s for sure.

N
Nickers 45 days ago

It’s complete nonsense that he found out the same time as everyone else via a media leak. He had already accepted a settlement, signed a non-compete, and signed an NDA. That takes some time to do - lawyers review, negotiate etc… There is no way the official media release was done then they started the settlement process. Marshall is both a useless and unknowledgeable pundit, as well as a liar.

J
JW 44 days ago

Didn’t Kirk give the timeline and say it was done hours after?


Process took a couple of days but of course the rumours were out then too (start of the week), but don’t get tricked by Hamish, I think the author is being facetious and he knows what Marshall meant by “unfolding”.

u
unknown 44 days ago

Agreed, it would have been at least a week for this to be reviewed and negotiated, especially with the non compete clause included. A week is pushing it but they may have included a deadline for a generous severance pay.


And once employers decide to sack you, then marshall talking about no more chances to discuss, is meaningless. Once the decision is made you are out asap.

P
PB 44 days ago

Hmmm and you are who again?

S
SB 45 days ago

Should Steve Borthwick be shown the door because England has lost a couple of Six Nations games?

Well he is yet to win any big games away from home in the 6N….

T
TD 45 days ago

“We don’t appreciate the size of players and the ferocity with which they collide into one another.”


“Even from the grandstands, there’s an element of the game looking slightly pedestrian and the contact gentle.”


Please speak for yourself and not some vague “we”. Never have I thought a game of rugby (from the grandstands or on TV) as being “pedestrian” or “contact gentle”. And I’m confident in saying most people would agree with me.


My experience of introducing people also tells me that the “size of players” and “the ferocity” of the game is also one of the main reasons people are drawn to and enjoy the sport.

J
JW 44 days ago

Not here.


Though neither do I ever think Hamish is trying to be sensible (I’m not even sure I read that bit about contact gentle lol, wtf does that mean?)!


His job is to speak for everyone. You can be unqiue and make your case though (without need to be snide).

T
Tk 45 days ago

Razor’s AB team was not performing. As head coach change was within his gift. Players, systems, assistants all were his to shape. But he bottled it instead. He was not brave, he did not introduce a new generation of players most debuts were injury forced. There was no revolution of playing style or how they went about the game. If there were genuine green shoots of all this showing and hope that the next two years would continue that process then he would still be there and deservedly so. But that wasn't there and I think we all know it. Kirk’s word “trajectory” at the press conference said half of it, his face and body language said the rest. Unfortunately Razor got his dream job and was found wanting.

J
JW 44 days ago

Razor’s AB team was not performing.

You think ABs should always be number 1 80% + team?

G
GM 45 days ago

Bob-each-way Bidwell. More platitudes than Polonius.

I
Icefarrow 45 days ago

Must be a slow news day.

c
cnw 45 days ago

Agree with this post. The hero to zero, zero to hero stuff hapenning in the 6N shows just how big the NZRU overreaction was. Perhaps Kirk was supping too much at the English / social media Kool Aid while he over there. Perhaps some of the players were too. The reality is a team can be magic one minute and crap the next and the other way round - as the English, Scottish and Irish performances have showed. Decisions should be made on hard facts not emotive reaction or subjective feelings about what the team looks like - and certainly not based solely on what players think about their coach one or two weeks after a loss in which they were a key part.

E
Eric Elwood 44 days ago

Robertson was down the rabbit hole of copying English tactics. Reason enough for an AB coach to be sacked I would have thought. This 6N should give great hope to NZ. The escort law change has forced teams to go all out attack in transition and England have been passed out. Looking at what France, Ireland and Scotland are doing the ABs can see that the team that attacks best off transition will score a lot of tries. Nothing to fear and plenty to look forward to for NZ.

Recall V England, Roigard breaking through after gathering a Ford Garryowen. After the ruck and with the NZ backline out left versus a few English big and uglies, Barrett chooses a pre-decided up and under.

Playing the NZ way with a few modifications gets them back to the top (or damn close to it).

T
TokoRFC 44 days ago

The buck stops at the coach


The coach picks the players, the coach picks the assistants, the coach has the final word on the game plan (except here where he delegated??).


The players were asked what they thought and they had varied opinions. The coach was also asked how he was going to improve the team, he didn’t have an adequate plan.


In the end it was decided a new coach would be better

J
John Breslin 45 days ago

Nice work!!!!


Razor sent his own coaches packing maybe to spare his own blushes.


NZRU hastily sack Razor to spare their own blushes. He was their boy. They broke protocol by announcing him right in front of Fozzie a year out while he was prepping for a RWC.


Fair point that the buck stops at governance level. They really do need to get the next appointment right.


No rugby fan wants that soccer guff and fans chanting “you're getting sacked in the morning”


Pretensions aside, our sport is several levels better than that

C
CD older/wiser 45 days ago

Players have to take responsibility for their efforts on the field. One could see the Coaching staff’s frustration with players actions on the field. Too many players were showing their Provincial allegiances (anti Crusaders/Canterbury) than their heart to the All Black jersey.

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