SUPPORT
Having issues with RUGBYPASS? Find a solution by either searching by keyword, or browsing a category below.
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GENERAL -
TV STREAMING -
RugbyPass TV -
RESTRICTIONS -
TECHNICAL & TROUBLESHOOTING - System Requirements
- Troubleshooting
- Why is my video not playing?
- Why is my video is choppy or low quality?
- I have adjusted the quality settings, so why is the video still choppy or low quality?
- How can I improve my stream?
- Why am I seeing a spinning circle (or empty black screen or white screen)? This may be a web browser media player plugin issue, follow these steps to resolve:
- First step, uninstall Adobe Flash Plugin.
- On a PC, do this through your CONTROL PANEL > ADD/REMOVE PROGRAMS.
- On a Mac, drag Adobe Flash Player from applications to your Trash; or use Finder to locate Adobe Flash Player install manager, and uninstall
- Once you have removed Adobe Flash, ***restart your computer***
- Finally, download/install Flash directly from Adobe's website: http://get.adobe.com/flashplayer/
- Why am I seeing a green screen?
- Why is the Login page not loading (Google Chrome or Firefox)?
- My video is buffering, but I have a good connection speed of 4-5mbps, how come?
- I think my connection is ok, but my video is buffering and freezing, what can I do?
- Why am I getting a message 'Connection Error' on the player?
- Do you have any tips regarding CPU Utilization?
- Do you have any tips regarding Local Software or Network Conflicts?
- Have you recently update to Sierra OS and now your WIFI is slow?
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DEVICES - Mobile - Common Questions
- iPad / Phone
- Android
- Apple TV & Airplay
- Chromecast
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MY ACCOUNT & BILLING - Accounts & Registration
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HELP
CONTACT SUPPORT
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