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- TV STREAMING
- RugbyPass TV
- Why am I getting a 'unavailable in my area' message? This might be because your IP address is resolving to a location outside of one of our legal territories. Please contact customer support with your IP address (which you can identify through a number of free web services) and they will be able to fix your location to give you access, provided you are not trying to access from outside RUGBYPASS.COM legal territories.
To contact customer support, you can send us an email at email@example.comAccess to the Subscription Products is limited as below. You must not access the Subscription Products outside of their specific territory. We have complete discretion to determine whether the requirements for access by residents of the below territories have been satisfied. If for any reason we conclude that you do not meet the requirements, your access may be blocked.NEW ZONE 12 - Find our more here!: Includes every game of Super Rugby Aotearoa in the following countries. Not included with existing subscriptions.Afghanistan, Albania, Armenia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Bhutan, Bosnia and Herzegovina, Brunei, Bulgaria, Burma (Myanmar), Cambodia, Channel Islands, China, Croatia, Cyprus, Czech Republic, Denmark, England, Estonia, Federated States of Micronesia, Finland, France, French Speaking Switzerland, Gaza Strip, Georgia, Germany, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Jordan, Kazakhstan, Kingdom of Saudi Arabia, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Malaysia, Maldives, Malta, Marianas, Marshall Islands, Moldova, Mongolia, Montenegro, Nepal, Netherlands, North Korea, Northern Ireland, Northern Marianas, Norway, Oman, Pakistan, Palau, Palestine, Philippines, Poland, Portugal, Qatar, Romania, Russia, Scotland, Serbia, Singapore, Slovakia, Slovenia, South Korea, Sri Lanka, Sweden, Taiwan, Tajikistan, Thailand, Timor-Leste, Turkey, Ukraine, United Arab Emirates, Vietnam, Wales, West Bank, Yemen.Existing Coverage in Zones 1, 2, and 10 includes every game live and on-demand from the Six Nations, Gallagher Premiership, and Guinness PRO14 plus 24/7 access to all of our shows and documentaries.Zone 1: Singapore, Hong Kong. Zone 2: Thailand, India, South Korea, Taiwan, Vietnam, and Malaysia. Zone 10: China, Sri Lanka, Philippines, Indonesia, Bangladesh, Bhutan, Brunei, Cambodia, East Timor, Laos, Macau, Maldives, Myanmar, Nepal, and Pakistan.Zone 3: Includes the Guinness PRO14 plus 24/7 access to all of our shows and documentaries. Available territories: Bosnia & Herzegovina, Georgia, Kosovo, Macedonia, Montenegro, Serbia.Zone 4: Includes the Guinness PRO14 plus 24/7 access to all of our shows and documentaries. Available territories: AustraliaZone 6: Includes the Guinness PRO14 plus 24/7 access to all of our shows and documentaries. Available territories: Austria, Croatia, Cyprus, Germany, Liechtenstein, Malta, Slovenia.Zone 7: Includes the Guinness PRO14 plus 24/7 access to all of our shows and documentaries. Available territories: Albania, Armenia, Azerbaijan, Belarus, Kazakhstan, Moldova, Russia, Turkey, Ukraine.Zone 8: Includes the Guinness PRO14 plus 24/7 access to all of our shows and documentaries. Available territories: Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Latvia, Lithuania, Netherlands, Norway, Poland, Romania, Slovakia, Sweden.Zone 11: No active tournaments. Available territories: United Arab Emirates, Saudi Arabia, Oman, Kuwait.
- Can I watch when I'm overseas?
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- Why am I getting a 'unavailable in my area' message?
- TECHNICAL & TROUBLESHOOTING
- System Requirements
- Why is my video not playing?
- Why is my video is choppy or low quality?
- I have adjusted the quality settings, so why is the video still choppy or low quality?
- How can I improve my stream?
- Why am I seeing a spinning circle (or empty black screen or white screen)?
- Why am I seeing a green screen?
- Why is the Login page not loading (Google Chrome or Firefox)?
- My video is buffering, but I have a good connection speed of 4-5mbps, how come?
- I think my connection is ok, but my video is buffering and freezing, what can I do?
- Why am I getting a message 'Connection Error' on the player?
- Do you have any tips regarding CPU Utilization?
- Do you have any tips regarding Local Software or Network Conflicts?
- Have you recently update to Sierra OS and now your WIFI is slow?
- Mobile - Common Questions
- iPad / Phone
- Apple TV & Airplay
- MY ACCOUNT & BILLING
- Accounts & Registration
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