SUPPORT
Having issues with RUGBYPASS? Find a solution by either searching by keyword, or browsing a category below.
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GENERAL -
TV STREAMING -
RugbyPass TV -
RESTRICTIONS -
TECHNICAL & TROUBLESHOOTING - System Requirements
- Troubleshooting
- Why is my video not playing?
- Why is my video is choppy or low quality?
- I have adjusted the quality settings, so why is the video still choppy or low quality?
- How can I improve my stream?
- Why am I seeing a spinning circle (or empty black screen or white screen)?
- Why am I seeing a green screen?
- Why is the Login page not loading (Google Chrome or Firefox)?
- My video is buffering, but I have a good connection speed of 4-5mbps, how come?
- I think my connection is ok, but my video is buffering and freezing, what can I do?
- Why am I getting a message 'Connection Error' on the player?
- Do you have any tips regarding CPU Utilization?
- Do you have any tips regarding Local Software or Network Conflicts?
- Have you recently update to Sierra OS and now your WIFI is slow?
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DEVICES - Mobile - Common Questions
- iPad / Phone
- Android
- Apple TV & Airplay
- Is AirPlay for iOS devices supported?
- How do I connect AppleTV via Airplay?
- Why does the video stop when the screen dims?
- I get poor quality when Airplaying to Apple TV. Anything I can do? Most home grade/standard routers sent out by ISPs do not provide enough bandwidth for the simultaneous live stream and AirPlay stream.
Try resolving the issue with one of the following steps:- Connect your Apple TV to the network using ethernet (cable) instead of wifi
- Replace the router with a higher grade one - for example, a router that provides 300Mbps over Wireless LAN or 1Gbps over Wireless AC
- Ensure signal strength to the router is not compromised through distance or lots of walls.
- AppleTV says there is not enough bandwidth. What should I do?
- Is there an app for Apple TV?
- Chromecast
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MY ACCOUNT & BILLING - Accounts & Registration
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HELP
CONTACT SUPPORT
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