Wales 
England 
Ireland 
France 
Scotland 
Italy 
Fiji 
Georgia 
Australia 
Argentina 
New Zealand 
South Africa 
Exeter Chiefs 
Bath 
Bristol 
Gloucester 
Harlequins 
Leicester 
London Irish 
Northampton 
Sale 
Saracens 
Racing 92 
Benetton 
Connacht 
Ospreys 
Ulster 
Toulouse 
Leinster 
Clermont 
Munster 
Bordeaux 
Gwent Dragons 
Zebre 
Bayonne 
Brive 
Pau 
Worcester 
Agen 
Cardiff Blues 
Kings 
Cheetahs 
Scarlets 
Glasgow 
Edinburgh 
Rebels 
Force 
Brumbies 
Waratahs 
Reds 
Chiefs 
Blues 
Hurricanes 
Highlanders 
Crusaders 
Pumas 
Cheetahs 
Griquas 
Sharks 
Lions 
Bulls 
Stormers 
Sharks 
Counties Manukau 
Hawkes Bay 
Tasman Makos 
Otago 
Wellington 
Waikato 
Canterbury 
Southland Stags 
Auckland 
Golden Lions 
Western Province 
Blue Bulls 
Montpellier 
Castres 
SUPPORT
Having issues with RUGBYPASS? Find a solution by either searching by keyword, or browsing a category below.
Search
-
GENERAL -
TV STREAMING -
RugbyPass TV -
RESTRICTIONS -
TECHNICAL & TROUBLESHOOTING - System Requirements
- Troubleshooting
- Why is my video not playing?
- Why is my video is choppy or low quality?
- I have adjusted the quality settings, so why is the video still choppy or low quality?
- How can I improve my stream?
- Why am I seeing a spinning circle (or empty black screen or white screen)?
- Why am I seeing a green screen?
- Why is the Login page not loading (Google Chrome or Firefox)?
- My video is buffering, but I have a good connection speed of 4-5mbps, how come?
- I think my connection is ok, but my video is buffering and freezing, what can I do?
- Why am I getting a message 'Connection Error' on the player?
- Do you have any tips regarding CPU Utilization?
- Do you have any tips regarding Local Software or Network Conflicts?
- Have you recently update to Sierra OS and now your WIFI is slow?
-
-
DEVICES - Mobile - Common Questions
- iPad / Phone
- Android
- Apple TV & Airplay
- Is AirPlay for iOS devices supported?
- How do I connect AppleTV via Airplay?
- Why does the video stop when the screen dims?
- I get poor quality when Airplaying to Apple TV. Anything I can do? Most home grade/standard routers sent out by ISPs do not provide enough bandwidth for the simultaneous live stream and AirPlay stream.
Try resolving the issue with one of the following steps:- Connect your Apple TV to the network using ethernet (cable) instead of wifi
- Replace the router with a higher grade one - for example, a router that provides 300Mbps over Wireless LAN or 1Gbps over Wireless AC
- Ensure signal strength to the router is not compromised through distance or lots of walls.
- AppleTV says there is not enough bandwidth. What should I do?
- Is there an app for Apple TV?
- Chromecast
-
-
MY ACCOUNT & BILLING - Accounts & Registration
-
-
HELP
CONTACT SUPPORT
Still need help? Don't despair. Contact us direct via Email
