SUPPORT
Having issues with RUGBYPASS? Find a solution by either searching by keyword, or browsing a category below.
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GENERAL -
TV STREAMING -
RugbyPass TV -
RESTRICTIONS -
TECHNICAL & TROUBLESHOOTING - System Requirements
- Troubleshooting
- Why is my video not playing?
- Why is my video is choppy or low quality?
- I have adjusted the quality settings, so why is the video still choppy or low quality?
- How can I improve my stream?
- Why am I seeing a spinning circle (or empty black screen or white screen)?
- Why am I seeing a green screen?
- Why is the Login page not loading (Google Chrome or Firefox)?
- My video is buffering, but I have a good connection speed of 4-5mbps, how come?
- I think my connection is ok, but my video is buffering and freezing, what can I do?
- Why am I getting a message 'Connection Error' on the player?
- Do you have any tips regarding CPU Utilization?
- Do you have any tips regarding Local Software or Network Conflicts?
- Have you recently update to Sierra OS and now your WIFI is slow?
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DEVICES - Mobile - Common Questions
- iPad / Phone
- Android
- Apple TV & Airplay
- Chromecast
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MY ACCOUNT & BILLING - Accounts & Registration
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HELP - How do I get help during games?
- Speak a customer service representative by emailing help@rugbypass.com
- How do I get help during games?
CONTACT SUPPORT
Still need help? Don't despair. Contact us direct via Email
