Having issues with RUGBYPASS? Find a solution by either searching by keyword, or browsing a category below.
- TV STREAMING
- RugbyPass TV
- Why am I getting a 'unavailable in my area' message?
- Can I watch when I'm overseas?
Access to the Subscription Products is limited as below. You must not access the Subscription Products outside of their specific territory. We have complete discretion to determine whether the requirements for access by residents of the below territories have been satisfied. If for any reason we conclude that you do not meet the requirements, your access may be blocked.
Coverage in Zones 1, 2, and 10 includes every game live and on-demand from the Six Nations, Gallagher Premiership, and Guinness PRO14 plus 24/7 access to all of our shows and documentaries.
Zone 1: Singapore, Hong Kong. Zone 2: Thailand, India, South Korea, Taiwan, Vietnam, and Malaysia. Zone 10: China, Sri Lanka, Philippines, Indonesia, Bangladesh, Bhutan, Brunei, Cambodia, East Timor, Laos, Macau, Maldives, Myanmar, Nepal, and Pakistan.
Zone 3: Includes the Guinness PRO14 plus 24/7 access to all of our shows and documentaries. Available territories: Bosnia & Herzegovina, Georgia, Kosovo, Macedonia, Montenegro, Serbia.
Zone 4: Includes the Guinness PRO14 plus 24/7 access to all of our shows and documentaries. Available territories: Australia
Zone 6: Includes the Guinness PRO14 plus 24/7 access to all of our shows and documentaries. Available territories: Austria, Croatia, Cyprus, Germany, Liechtenstein, Malta, Slovenia.
Zone 7: Includes the Guinness PRO14 plus 24/7 access to all of our shows and documentaries. Available territories: Albania, Armenia, Azerbaijan, Belarus, Kazakhstan, Moldova, Russia, Turkey, Ukraine.
Zone 8: Includes the Guinness PRO14 plus 24/7 access to all of our shows and documentaries. Available territories: Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Latvia, Lithuania, Netherlands, Norway, Poland, Romania, Slovakia, Sweden.
Zone 11: No active tournaments. Available territories: United Arab Emirates, Saudi Arabia, Oman, Kuwait.
- Can I watch on more than one computer or device at the same time?
- TECHNICAL & TROUBLESHOOTING
- System Requirements
- Why is my video not playing?
- Why is my video is choppy or low quality?
- I have adjusted the quality settings, so why is the video still choppy or low quality?
- How can I improve my stream?
- Why am I seeing a spinning circle (or empty black screen or white screen)?
- Why am I seeing a green screen?
- Why is the Login page not loading (Google Chrome or Firefox)?
- My video is buffering, but I have a good connection speed of 4-5mbps, how come?
- I think my connection is ok, but my video is buffering and freezing, what can I do?
- Why am I getting a message 'Connection Error' on the player?
- Do you have any tips regarding CPU Utilization?
- Do you have any tips regarding Local Software or Network Conflicts?
- Have you recently update to Sierra OS and now your WIFI is slow?
- Mobile - Common Questions
- iPad / Phone
- Apple TV & Airplay
- MY ACCOUNT & BILLING
- Accounts & Registration
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