SUPPORT
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GENERAL -
TV STREAMING -
RugbyPass TV -
RESTRICTIONS - Can I watch when I'm overseas?
- Can I watch on more than one computer or device at the same time? RUGBYPASS.COM only supports one concurrent login. You cannot access on more than one computer or device simultaneously, even if they're on the same network. Sharing your RUGBYPASS.COM login information is prohibited.
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TECHNICAL & TROUBLESHOOTING - System Requirements
- Troubleshooting
- Why is my video not playing?
- Why is my video is choppy or low quality?
- I have adjusted the quality settings, so why is the video still choppy or low quality?
- How can I improve my stream?
- Why am I seeing a spinning circle (or empty black screen or white screen)?
- Why am I seeing a green screen?
- Why is the Login page not loading (Google Chrome or Firefox)?
- My video is buffering, but I have a good connection speed of 4-5mbps, how come?
- I think my connection is ok, but my video is buffering and freezing, what can I do?
- Why am I getting a message 'Connection Error' on the player?
- Do you have any tips regarding CPU Utilization?
- Do you have any tips regarding Local Software or Network Conflicts?
- Have you recently update to Sierra OS and now your WIFI is slow?
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DEVICES - Mobile - Common Questions
- iPad / Phone
- Android
- Apple TV & Airplay
- Chromecast
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MY ACCOUNT & BILLING - Accounts & Registration
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HELP
CONTACT SUPPORT
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